Frequently Asked Questions

 

Got a question about your order? Take a look at our frequently asked questions or get in touch for more information.

I made a mistake with my order, what should I do?

Oops! We’ll do what we can to help – please refer to our returns page for guidance.

How much does delivery cost?

All our cards and packages are sent via Royal Mail recorded delivery for compensation and tracking purposes. Delivery costs are as follows:

Parcels

Royal Mail Signed For 1st Class - Up to 2kg - £7.50, Over 2kg £16.95

Royal Mail Signed For 2nd Class - Up to 2kg - £5.00, Over 2kg £14.95

Large Letters

1st Class - £1.50

2nd Class - £1.00

Do you deliver worldwide? 

Yes, we do! Overseas deliveries are sent by Royal Mail International Tracked & Signed. 

When will my order arrive?

As every order is handmade, they are usually despatched within 7-10 days. We recommend placing your order two weeks before the occasion, to allow ample time for delivery.

Need it quicker?

For a small additional fee you can jump the queue and receive your item within 1-3 days.* Please ensure you select 1st class postage at the checkout.

* Dependant on all items being in stock. In the event that your item is unavailable, we will refund your account.

What payment options do you accept?

We accept all major credit cards including Visa, MasterCard and American Express. We also accept PayPal and Apple Pay.

Can you deliver direct to the recipient?

Absolutely! Just enter the relevant delivery address when you reach the checkout.

Where can I leave a review?

We value your feedback and welcome reviews on our Facebook page. Experienced a problem? Please don’t hesitate to get in touch so that we can put things right!

What materials are the frames made from?

We use only the highest quality materials for our products. For further details, please read the product descriptions on each page.

How do I customise my order?

Simply select the product, add to your cart and a customisable order form will appear. Then let us know your vision for your unique gift!

I can't find the occasion or recipient I'm looking for! Can you help?

Of course! If you can’t see it, that doesn’t mean we can’t do it. Contact us to discuss what you have in mind.

Can you gift wrap my order?

We certainly can! For a small fee, your item will be beautifully gift wrapped and placed in our CoCo Loves packaging, so that you can deliver direct to the lucky recipient.

What if my order arrives damaged?

Please get in touch with an image and your order number to coco@cocoloves.co.uk. For more information, visit our returns page.

Still looking for the answer to your question? Send us a message and we’ll be in touch as soon as possible!