Packaging, Delivery & Returns

We know that you want your personalised gifts to arrive on time, exactly as you pictured them. To give you an idea of what to expect when ordering from our unique gift shop, let us run you through the details of our packaging, delivery and returns:

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Every gift from CoCo Loves is wrapped with care, delivered to you or the lucky recipient in our own branded packaging. These special boxes can be treasured as a keepsake or used time and again.

In the unusual event of a product arriving damaged, please send photos to so that we can address the issue straight away.


We’re proud to send all of our bespoke gifts as signed-for packages via the Royal Mail. You can choose first or second class delivery, depending on your timeframe, and have it sent to you or direct to your recipient’s door.

If you’re unsure whether your order will arrive on time, you can contact us before placing your order to get expert advice from our team.


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Our handmade gifts are one of a kind, which is why we unfortunately cannot accept returns unless there is an error on our behalf. If you have made a mistake when placing your order, we can rectify this for you; however, there will be a charge for doing so.

If you need to report an error with your order, email and we’ll do our best to resolve the issue.

We hope the above information has cleared up any questions you have about our packaging, delivery and returns policy. For further details, get in touch with CoCo Loves – we’re only too happy to help!